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Frequently Asked Questions
 

 
General Frequently Asked Questions
  1. What clothing should I wear to my class?
  2. What does "Peak" and "Off Peak" mean?
  3. Are there any weight or height restrictions for flying trapeze?
  4. How old do I have to be to do flying trapeze?
  5. How early should I arrive?
  6. How does Sydney Trapeze School’s cancellation/rescheduling/refund policy work?
  7. How do I make a booking?
  8. I have a gift certificate how do I book into a class?
  9. Can my friends & family stay and watch?
  10. Can I take photos and video?
  11. My gift certificate has expired, can it be extended?
  12. My friend has a gift certificate and doesn't want to do Flying Trapeze, can I use it?
  13. What forms of payment does Sydney Trapeze School accept?
  14. Do you have food & drinks?
Cromer Frequently Asked Questions
  1. What are the main differences between Cromer (Indoors) and St Peters (Indoors) locations?
  2. Where is Cromer?
  3. Can I use my Gift Certificate, Group buying voucher and/or pass at Cromer?
  4. Is their parking in Cromer?
  5. How much do Flying Trapeze Classes cost?
  6. What are the Flying Trapeze class sizes at Cromer (Indoors)?
  7. I am intermediate / advance flyer can I participate in Cromer (Indoors) classes?
  8. Can I fly out of safety lines at Cromer?
 

 
1. What clothing should I wear to my class?

What we recommend for your first lesson:

  • Girls - We suggest a similar outfit that you would wear to the gym, tights (3/4 or full length) and a
               tee-shirt or singlet.
  • Guys - We suggest either 3/4 pants or tracksuit pants and a tee-shirt or singlet.

What we don't recommend for your first lesson:
Jeans, Jewellery, Loose fitting clothing.

If this is your first Flying Trapeze Class, the first trick you will learn is a ‘Knee Hang’. This trick requires you to hang off the trapeze bar from the back of your knees; some people may find that the trapeze bar can irritate the skin behind the knee, so best to wear pants that covers this area.

 
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2. What does "Peak" and "Off Peak" mean?

At Sydney Trapeze School there are more popular class times "Peak" and less popular class times "Off Peak".
The "Peak" and "Off Peak" times are as follows:

Indoor Peak
Tuesday - Thursday 7:00pm till 9:00pm, Saturday 10:00am till 5:00pm and Sunday All Day.

Indoor Off Peak
Tuesday - Thursday 10:00am till 7:00pm, Friday All Day and Saturday 5:00pm till 7:00pm.

 
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3. Are there any weight or height restrictions for flying trapeze?

No.

There are no weight or height restrictions for flying trapeze, at Sydney Trapeze School we cater to all shapes and sizes.

 
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4. How old do I have to be to do flying trapeze?

Sydney Trapeze School will allow kids as young as 4 years to use the flying trapeze. However the recommended age for flying trapeze is 11 years and above.

 
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5. How early should I arrive?

If you have never been to Sydney Trapeze School before you will be required to sign an "Acknowledgement Release and Assumption of Risk Form", this usually takes about 5 – 10 minutes.

We recommend that you arrive to your scheduled class at least 15 minutes early to sign in and complete this paperwork.

Our classes start on the scheduled times, if you are late the class is not extended, all classes are 2 hours in duration from the scheduled start time.

 
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6. How does Sydney Trapeze School’s cancellation/rescheduling/refund policy work?

Sydney Trapeze School has 3 different types of Cancellation/Rescheduling policies for our Flying Trapeze classes, they are defined below:

1 - Reschedule/Early Cancel
This is the only form of cancellation where the student/students will not lose his or her payment/class pass/gift certificate voucher.

At Sydney Trapeze School we define a "Reschedule/Early Cancel" as the following:

   At least 24 hours notice prior to the scheduled class start time that was given by the student/students either
   by phone, answering machine message or e-mail.


2 - Late Cancel
This form of cancellation results in the loss of payment/class pass/gift certificate voucher of the student/students.

At Sydney Trapeze School we define a "Late Cancel" as the following:

   Less than 24 hours notice was given prior to the scheduled class start time by the student/students either
   by phone, answering machine message or e-mail.


3 - No Show
This form of cancellation results in the loss of payment/class pass/gift certificate voucher of the student/students.

At Sydney Trapeze School we define a "No Show" as the following:

   Not attending the scheduled class the student/students have booked into.


NOTE for students falling into the category of "Late Cancel" or "No Show": Please understand that Sydney Trapeze School will have been holding your spot(s) in the class for you from the time of booking. Leaving us with less than 24 hours notice does not provide us enough time to re-book another student(s) to replace your class spot(s) and we
lose out.

 
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7. How do I make a booking?

There are 2 methods of booking in for Flying Trapeze classes at Sydney Trapeze School.

1 – Online Bookings at www.sydneytrapezeschool.com.au

   a. Go to the Sydney Trapeze School "Home Page" and "Sign Up / Register" (button top right of the website)
   b. Fill out the Registration form
   c. Click on the "Class Schedules" menu item
   d. Choose the venue "St Peters (Indoors)" OR "Cromer (Indoors)"
   e. Chose an appropriate class on the "Schedule" and click the "Book Now" button on your chosen class
   f. Follow the prompts and enter Credit Card Details
   g. Click "Submit"
   h. You will receive a confirmation e-mail to the address you provided during registration.

2 – Phone Bookings

   a. Call Sydney Trapeze School on 9557 9668
   b. If you are transferred to the answering machine, please leave a message and we will call you back
       as soon as possible
   c. You will be asked for the following information over the phone to confirm the booking
         1 - Your first & last name
         2 - Your mobile phone number
         3 - Your credit card details (you are charged at the time of the booking)
         4 - If you wish to have a confirmation e-mail sent also, please provide an e-mail address.

 
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8. I have a gift certificate how do I book into a class?

Phone Booking

   a. Call Sydney Trapeze School on 9557 9668
   b. If you are transferred to the answering machine, please leave a message and we will call you back
       as soon as possible
   c. You will be asked for the following information over the phone to confirm the booking
         1 - Your first & last name
         2 - Your mobile phone number
         3 - If you wish to have a confirmation e-mail sent also, please provide an e-mail address.

 
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9. Can my friends & family stay and watch?

Yes.

Friends and family are more than welcome to come and watch you on the trapeze, we have a lounge area and bench seating available.

 
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10. Can I take photos and video?

Yes.

Students or friends are able to take photos and or videos.

Sydney Trapeze School (indoors) takes photos of most of our "All Levels" classes. These photos are available for purchase on CD-Rom after the class for $35.00

 
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11. My gift certificate has expired, can it be extended?

Yes & No.

Gift certificates that are approaching expiry or have expired recently (within 3 months of expiry date) can be extended on a per month basis for an administration fee of $10.00 per month to a maximum of 3 months from the expiry date.

EG 1. My gift certificate just expired a few days ago, can I extend it for another 2 months so I can still do a class. Yes, Call the school on (02) 9557 9668 or visit and request a 2 month extension $20.00

EG 2. My gift certificate expired 3 or more months ago, can I extend it for another month so I can still do a class. No, gift certificates are valid for 12 months, if you contacted us prior to the expiry date or within 3 months of the expiry date we could have offered an extension.

 
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12. My friend has a gift certificate and doesn't want to do Flying Trapeze, can I use it?

Yes.

The name on the gift certificate can be changed from one person to another for an administration fee of $10.00 made over the phone or here at the school.

 
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13. What forms of payment does Sydney Trapeze School accept?

Sydney Trapeze School accepts any of the following forms of payment:

   1 - Cash
   2 - Credit Card - Visa, Visa Debit, MasterCard (we do not accept AMEX or Diners cards)
   3 - EFTPOS

 
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14. Do you have food & drinks?

Sydney Trapeze School has a drinks fridge and small amount of snack foods for purchase.

 
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15. What are the main differences between Cromer (Indoors) and St Peters (Indoors) locations?

Cromer is our "New Indoor Location" and currently offers flying trapeze classes only. These classes are done over a air bag system rather then a net. The platform is approximately 5 metres compared to 7.2 metres at St Peters.

 
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16. Where is Cromer?

Located in the Northern Beaches of Sydney next to Dee Why please checkout our Contact Us page.

 
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17. Can I use my Gift Certificate, Group Buying Voucher and/or Class Pass at Cromer?

Yes.

Please follow the booking process described on the voucher or gift certificate, if you have any issues or problems please call the school on (02) 9557 9668 or send a email to info@sydneytrapezeschool.com

 
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18. Is their parking in Cromer?

Yes.

We have free parking in the complex or free street parking just outside the complex.

 
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19. How much do Flying Trapeze Classes cost?

Exactly same as St Peters, please check our Class Schedule or Prices page for details.

 
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20. What are the Flying Trapeze class sizes at Cromer (Indoors)?

Flying Trapeze - OFF PEAK & Flying Trapeze - PEAK both have a Minmimum of 4 People to become "CONFIRMED" and a Maximum of 10 people.

We will contact you 24 Hours prior to your scheduled class if it's "NOT CONFIRMED"

 
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21. I am intermediate / advance flyer can I participate in Cromer (Indoors) classes?

Yes.

However because the flying trapeze is lower you are limited to the types of tricks & positions. Swinging height is restricted. The staff will tell you what are the restrictions are at the beginning of the class.

 
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22. Can I fly out of safety lines at Cromer?

Yes.

If you have been approved to fly out of safety lines at St Peters you can also fly out of safety lines in Cromer.

 
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